Frequently Asked Questions
Do you work with all specialties?
Yes. We support primary care, specialty practices, behavioral health, chiropractic, therapy clinics, dental, and more. If you have a unique model, we’ll tailor our processes to fit.
How do you charge for your services?
We offer flexible pricing based on your needs:
- Percentage of collections
- Fixed monthly fee
- Hourly support for specific tasks
- We’ll recommend a model after reviewing your volumes and requirements.
Is my data secure?
Absolutely. We are HIPAA-compliant, follow strict access controls, and use secure communication channels and encrypted systems to protect patient and financial data.
How long does onboarding take?
Most practices can be fully onboarded within 5–7 business days, depending on EHR setup, credentialing, and payer enrollments.
Can you work within our existing EHR and practice management system?
Yes. We adapt to your tools and workflows, and will guide your team through any configuration changes needed.
Do you work with both small practices and larger groups?
Yes. We support solo providers, small clinics, and multi-site organizations.
Do you provide regular reports?
Yes. You will receive weekly and monthly reports on collections, AR, denials, and other KPIs, plus ad-hoc reporting when needed.